The overall user experience at Olymp Trade is fairly smooth. You need to provide certain basic details in order to register for a demo account. Demo accounts are approved instantly, and you can start trading right away. Such an account offers 10,000 virtual units of currency to the users. These units can be traded with in order to assess how the platform works and enjoy its key benefits. However, the registration process for a full account can be slightly more complicated. In order to verify your full account, the broker may need you to furnish a copy of your passport, a photo identification, proof of residence, as well as a confirmation of the means of payment. In this case, the verification process usually takes up to five business days.
The user experience is also smooth in terms of the deposit and withdrawal process. Deposits and withdrawals can be made using a range of options, including Wire Transfers, Credit Cards, Debit Cards, UnionPay, Skrill, Neteller, and PayPal. The broker processes withdrawal requests promptly, with over 90% of such requests being processed within 24 hours. The minimum withdrawal amount for traders is $10.
The company also has a 24/7 helpline that provides support to its customers in 8 languages. The customer service team can be reached via phone, email, and live chat. The FAQ section of the website is highly useful and ensures that customers can get the answers to all their questions. The customer service standards of the company are at par with the industry. To sum up, the overall customer experience at Olymp Trade is truly satisfactory and effective.
