UK property professionals should look to Norway when assessing how to improve the home buying process, a housing minister has claimed.
Speaking to the Council for Licensed Conveyancers’ (CLC) annual conference, Housing Minister Baroness Penn said Norway has “already demonstrated how digitalisation can foster a simpler, more transparent processes for consumers without imposing significant additional costs.”
She added: “We recognise that parts of the transformation need to be driven by government but there is a huge amount that can and is being driven forward by industry… With conveyancing at the heart of home buying and selling and conveyancers being one of the most qualified and regulated actors in the system, your profession will have a central role in realising this shared aim.
“We’ve seen an openness to change in recent years but, as with other aspects of the home buying and selling process, there’s still so much more scope for innovation to come… We need more people to become involved and we need innovations and improvements to be made at a greater pace.”
This sentiment was echoed by Mike Harlow, the deputy chief executive and director of customer and strategy at the Land Registry.
He said it takes an average of 47 days from moment a person in Norway thinks of selling to when the buyer moves in, about three weeks of which is compiling the information needed before the property can go on the market.
There are no chains, because of the speed of buying a property, and bridging finance is “easy and common” for the same reason. This different approach is “truly something to strive for”, he said.
Harlow added that the “other striking element” of the Norwegian experience was how all the stakeholders in the market –lenders, insurers, lawyers and institutions – collaborated to co-design the system.
Baroness Penn said that “placing digitalisation at the heart of our home buying and selling reforms has the potential to reduce transactions times from months to weeks and even days in some cases.”
This needed to be coupled with upfront property information, and she commended the work of National Trading Standards estate and letting agency team in pushing this forward.
Harlow added: “Imagine if everybody who was a party to the transaction, or representing them, had a single shared view of what the property is, who the parties are, the terms of the deal and the progress of the deal. There would be no chasing, no doubt, no need to make three phone calls to find out where something was stuck. This is what will make the wheels spin faster.”
