The portal allows members to view complaint status, update business information, download membership certificates and access practical guidance.
The Property Ombudsman has launched a new online members’ portal to make it simpler for estate and letting agents to manage their relationship with the organisation.
The portal allows members to view complaint status, update business information, download membership certificates and access practical guidance.
The platform brings together resources used daily including codes of practice, compliance guidance, complaint templates, frequently asked questions and business-focused case studies.
Lesley Horton (pictured), Chief Property Ombudsman, said: “With demand for our service increasing significantly, this portal is an important step in making support simpler, faster and more accessible for members.
“It gives them greater visibility, practical tools and guidance in one place, helping them manage their responsibilities with confidence while allowing our teams to focus their expertise where it can have the greatest impact.”
Matthew Lewis, membership manager at The Property Ombudsman, said: “The aim of the portal is to make it easier for members to access the information and services they need, whenever they need them, and to reduce the need for time consuming routine emails and telephone calls to the membership team.
“Members can update many of their own details, download membership certificates and check the progress of complaints without having to contact us.
“That saves them time while allowing our membership team to focus on providing support where it is needed most.”
Tony Lovatt-Williams, sales director at Whites Estate Agents, said: “I recently went on to the new member portal and was impressed by how simple and easy it was to navigate.
“Bearing in mind we are all busy, it has been designed to support property businesses by giving immediate access to information that helps deliver better services, improve case handling and save time.
“While it may not be needed every day, it will be really useful when help is needed or a case has been lodged.”
